Thank you for shopping at Brivex.online. We value our customers and aim to provide a transparent and fair return and refund process. This policy outlines the conditions under which returns and refunds may be accepted for products purchased from our website.

By placing an order on Brivex.online, you agree to the terms stated below.

1. Products Covered

This policy applies to physical and/or digital products sold directly through Brivex.online.

2. Accepted Payment Methods

We accept payments through secure and verified payment channels, including:

• Debit & Credit Cards

• JazzCash

• EasyPaisa

All transactions are processed via trusted third-party payment gateways to ensure security and reliability.

3. Return Eligibility

A product may be eligible for return if:

• The product received is damaged or defective

• An incorrect product was delivered

• The product is missing essential parts or accessories

To qualify for a return:

• The request must be made within 7 days of delivery

• The product must be unused and in its original packaging

• Proof of purchase (order number or transaction ID) is required

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or negligence

• Items marked as “Final Sale” or “Non-Returnable”

• Digital products once downloaded or accessed

• Requests made after the return window has expired

5. Refund Conditions

Refunds are issued only after the returned product has been:

• Received

• Inspected

• Approved by our quality control team

Refunds may be full or partial, depending on the condition of the returned product.

6. Refund Processing Time

Once approved, refunds are processed as follows:

• Card Payments: 7–10 business days (depending on issuing bank)

• JazzCash / EasyPaisa: 5–7 business days to the original account

Processing times may vary due to banking or payment provider policies.

7. Return Shipping

Unless the return is due to our error (wrong or defective product), customers are responsible for return shipping costs. Shipping charges are non-refundable.

8. Order Cancellation

Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests will not be accepted, and the return process must be followed instead.

9. Chargebacks & Payment Disputes

We encourage customers to contact our support team before initiating a chargeback or payment dispute. Unauthorized or fraudulent chargebacks may result in account restrictions or permanent suspension.

10. Policy Updates

Brivex.online reserves the right to modify this Return & Refund Policy at any time. Any updates will be reflected on this page with a revised “Last Updated” date.

11. Contact Information

For return or refund inquiries, please contact us: